Senior Technical Account Manager (East Coast)

Are you looking for an opportunity to make a difference? At Mesa Labs we’re passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world. This is a remote position with the preferred location being on the East Coast.

At Mesa Labs we offer competitive wages, including potential bonus opportunities, equity awards, commission, and a comprehensive

package based on the position. Base Compensation Range: $71,500 – $84,500 *In addition, you qualify for: Annual equity award of $10,000 Commission target of $38,500 - $45,500 Outstanding Benefits and Perks We are proud to offer a variety of benefits that meet the diverse needs of our employees: Eligible for benefits the first day of the month after you start Tiered Medical, Dental and Vision Insurance options, Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts Company paid short term and long-term disability (unless covered by a state disability plan) Company paid life insurance and AD&D Flexible Time Off Policy Paid sick leave of 48 hours per calendar year Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws 401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1 Employee Wellness and Financial Assistance Resources through Cigna and NY Life Nine (9) paid company holidays per year This position supports Mesa's SDC business. Our Sterilization and Disinfection Control division manufactures and sells biological and chemical indicators that assess the effectiveness of sterilization and disinfection processes for pharmaceutical, healthcare, and dental industries.

Job Summary The Senior Technical Account Manager is responsible for managing, nurturing, and growing relationships with high-value and strategic clients within the life sciences sector. These clients may include large pharmaceutical companies, biotechnology firms, healthcare institutions, or research organizations. This role requires a deep understanding of client needs and the life sciences industry, along with the ability to develop and deliver tailored solutions.

Drives long-term account growth, customer satisfaction, and revenue generation, while ensuring compliance with industry regulations and standards. Duties/

Account Management & Relationship Building: • Manage a portfolio of high-value, strategic accounts within the life sciences sector, including pharmaceutical, biotech, and healthcare organizations. Focus on building long-term partnerships based on trust and value. • Collaborate with clients to understand their unique business challenges, regulatory needs, and strategic goals. Use this insight to propose solutions that address both immediate and long-term objectives. • Leverage a deep understanding of life science products, services, and industry trends to provide consultative support to clients.

Develop customized solutions that meet clients' technical, operational, and regulatory needs. • Build and maintain strong relationships with key decision-makers and stakeholders at various levels within client organizations. Act as a trusted advisor, offering strategic insights to help clients achieve their business goals. Revenue Growth & Account Expansion: • Proactively identify and pursue new opportunities to expand relationships with existing key accounts.

Increase revenue through upselling, cross-selling, and driving the adoption of new products or services. • Meet or exceed annual sales targets for assigned accounts, including revenue growth and profitability goals. Take responsibility for the full sales cycle, from initial engagement through closing and post-sale support. • Lead negotiations for long-term contracts, renewals, and pricing agreements with strategic accounts. Ensure that terms align with company goals and that both parties benefit from the arrangement. • Provide accurate and timely sales forecasts, tracking progress toward goals and identifying potential risks.

Regularly report on account health, sales performance, and key milestones to senior leadership. Customer Success & Satisfaction: • Ensure the highest levels of customer satisfaction by delivering exceptional service and addressing client concerns promptly. Monitor account health and take proactive steps to resolve potential issues that could affect retention. • Address and resolve complex client issues or challenges, working closely with internal teams such as customer support, technical services, and product management to find effective solutions. • Represent the client’s interests within the company, ensuring that products and services are tailored to meet their needs and exceed their expectations. • Track the success of solutions implemented with clients, assessing impact and adjusting where necessary to ensure continued client satisfaction and product success.

Cross-Functional Leadership & Collaboration: • Work closely with product management, marketing, regulatory, and customer success teams to ensure that client

are met and that solutions are delivered efficiently and effectively. • Serve as a subject matter expert for clients and internal teams on life science products and services, staying up to date with new technologies, regulatory changes, and market trends. • Provide guidance and mentorship to junior account managers and sales team members. best practices and help foster a collaborative team environment focused on achieving sales and customer satisfaction goals. Market Intelligence & Competitive Analysis: • Stay informed about industry trends, emerging technologies, and changes in regulations that may impact clients. Use this knowledge to anticipate client needs and proactively suggest solutions. • Continuously monitor and analyze competitors’ offerings, pricing strate