Direct Contract - Liabilities Operations

• Processing Standards • Ensure that processing capabilities are geared up to achieve accuracy as per the service level standards and strive to exceed the standards focusing on superior service. • Operational efficiency • Ensure that the personnel of the unit are adhering to the procedures set in the operating manuals in order to achieve optimum efficiency in the conduct of their jobs. Handle exceptions from the norms and initiate corrective and preventive actions • Inhouse Service Standards • Ensure that all queries related to routine activities are responded to within the time frames pre specified. • Escalation • Keep Supervisors and Head Liability advised of the exceptional occurrences, to enable appropriate action. • Compliance • Ensure that all laid down procedures, central bank regulation and key control standards are adequately followed. • Reporting • Keep respective Supervisor and Head Liability advised of the regular operations of the unit. • Client Due Diligence (CDD) and Anti Money Laundering • Ensure timely understanding and compliance with all the applicable regulations of the bank, group and country including money laundering prevention and CDD. • Out serve. • Embed a customer service culture through the departments out serve initiatives and participation in countries out serve initiatives. • Adhoc responsibilities • Carry out any special tasks or projects that may be required from time to time as assigned by Checkers of Liability Operations, following all the necessary regulations and guidelines. • Health and safety • Responsible for the health and safety aspects within your area of control. • Cooperates with management to support and promote health and safety in the workplace. • Ensure that own actions do not put others at risk. • Work in a healthy and safe manner. • Encourage others to work in a healthy and safe manner. • all accidents and incidents and • Bring to the attention of the management any hazard in the workplace. Strategy • To align role and delivery as per the bank's Wealth and Retail Banking (WRB) strategy.

Business • Wealth and Retail Banking, Nepal Processes • Banking Operations Control Register, Job Related Local Regulatory processes. Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Key stakeholders • Branch Managers, Branch Staffs, Relationship Managers, Client Care Centre, Client Experience, Technology, Compliance, etc.

Other Responsibilities • Embed Here for good and Group’s brand and values in Liability Operations. Role Specific Technical Competencies • MS Office • Communication • Collaborative working • Proactive • Adaptable • Resilience Qualifications Key

• Gravitas and communication – to engage with Relationship Managers, Clients and Management alike can challenge in a constructive manner. • Collaborative – to work in partnership with stakeholders to ‘get things done’, fulfilling the Job Purpose. Qualification, Knowledge, and Skills • Bachelors Degree in any relevant discipline • Strong communication skills • Excellent attention to detail • Able to manage a diverse workload, balancing priorities and meeting firm pre-agreed deadlines. • Collaborative working • A proactive and flexible approach to problem-solving Experience & Skills: • Knowledge of Anti Money Laundering. • Good team players with good communication, interpersonal skills, and problem-solving skills. • Knowledge of relevant Central Bank regulations. • Able to work under pressure, tight deadlines, and stressful environment. • Ability to work with minimum supervision. • Well organized, able to multi-task and balance competing demands. • Prior experience in leading a multi-cultural team in a Global organisation. • Familiar with latest Client Due Diligence and KYC procedures. • Knowledge of Retail Banking producrs • Able to hold credible dialogue at all levels of the organisation, as well as with clients. • Proven capacity to work on own initiative and with little or no supervision. • Experience of identifying and making suggestions for improvements to systems. • Experience of working with IT and accounting systems. • Advanced Microsoft Excel skill. • Moderate Microsoft Word and PowerPoint skills • Knowledge of financial services industry desirable. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact.

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