Customer Service Admin - (AU Experience Required)

D2B

Asia Onlyपूर्ण समयटाढाबाट

पदको बारेमा

Headquarters: Philippines URL: https://jobs.workable.com/company/dcaVtKQqXr9FwBNppNCBH9/jobs-at-d2b Position : Customer Service Admin Salary : PHP 50,000- 65,000 Working Hours : Brisbane Business Hours Work Type : Remote- Independent Contractor This is a full-time, remote role supporting Australian customers via phone and email. Working closely with the Senior Customer Service Lead—who will provide direct training and daily guidance—the primary focus is precision: strictly following established processes and ensuring every customer receives accurate information.

Responsibilities

Answer incoming customer calls during peak times when the Australian team is busy
Respond to customer emails and support tickets within the help desk
Provide order updates, tracking numbers, and delivery timeframes
Calmly and professionally address customer complaints, escalating them as appropriate
Manage out-of-stock (nil stock) orders by contacting customers, sending standard email notifications, and completing follow-ups within required timeframes
Log and resolve call-back requests and help desk cases
Look up and update customer order details, maintaining precise notes and ticket tags
Hand over refunds, returns, warranty claims, and complex inquiries to the Senior Lead with comprehensive, clear notes
Qualifications At least 2 years of customer service experience handling both phone and email inquiries, ideally supporting Australian, US, or UK customer bases
Excellent written and spoken English, paired with a polite and clear phone manner
Strong attention to detail with the discipline to review all work before sending
Ability to follow defined operational procedures precisely and ask questions when unsure
Ability to draft original customer responses in your own voice rather than relying heavily on automated or AI generation tools
Proficiency with Microsoft Office tools, including Word, Excel, and Teams
Dedicated, quiet home workspace equipped with a stable main internet connection and an operational backup connection
Preferred Hands-on experience with help desk, communication, and management tools (Shopify, Gorgias, Aircall, or Monday.com)
Background working in a call centre or as a virtual assistant
Prior e-commerce or retail experience, particularly within the automotive or motorcycle industries
Familiarity with tracking consignments via Australia Post
Experience managing high-volume retail periods such as Black Friday and Boxing Day sales
Personal interest in motorcycles or riding gear
What You’ll Bring A methodical, process-driven approach that prioritizes consistency and exact execution over improvisation
Reliable work ethic and prompt attendance during Australian business hours (8:30 AM to 5:30 PM Brisbane time / AEST)
Professional composure when resolving customer concerns
Clear and transparent communication with team members and leadership
To apply: https://weworkremotely.com/remote-jobs/d2b-customer-service-admin-au-experience-required

आवश्यक सीपहरू

Customer Support

english_language

sales