Customer Onboarding Specialist for Company Incorporations (Full Time)

Responsibilities

requirements

• with clarity and care
• Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly
• Coordinate with external vendors to ensure timely, accurate service delivery
• Maintain and update SOPs for all onboarding and incorporation-related workflows
• Identify friction points and implement improvements that enhance client satisfaction and response rates
• Ensure compliance with internal quality checks and jurisdictional regulatory standards
• Requirements / Must Have 2+ years of hands-on experience in corporate services or company incorporation
• Proven knowledge of KYC processes and compliance protocols
• Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks
• Excellent written and spoken English; clear communicator under pressure
• High level of empathy and client orientation; anticipates client concerns before they escalate
• Critical thinking is an absolute must-have Demonstrated self-motivation and proactiveness in remote environments
• Listen, Learn, Grow mindset Minimum 2 years of successful remote work experience
• Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive)
• Based in a European timezone (UTC to UTC+3)
• Nice to Have Experience handling KYC for complex incorporations and/or international bank account setups
• Multilingual fluency, particularly in languages relevant to offshore or international clientele
• Familiarity with CRM tools or client-facing ticketing systems

Benefits