Cloud Engineer IV

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity , we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare!

With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions.

With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

As an Availity Cloud Engineer IV (Senior Level), you will provide senior-level ownership for the operation, automation, reliability, and continuous improvement of Availity ’s AWS cloud platforms. This role is hands-on and production focused, supporting Cloud

across infrastructure provisioning, Kubernetes/EKS operations, EC2 and AMI lifecycle, observability, incident response, patching support, compliance evidence, cost optimization, and operational documentation. You will partner with Cloud Architects, Security, Product, and other business partners to implement approved designs, strengthen runbooks and standards, mentor engineers, and drive stable, secure, and scalable cloud operations. Sponsorship, in any form, is not available for this position.

Location: Remote, US Role qualifications: Bachelor’s degree or equivalent relevant work experience. 5-7 years of progressive experience with cloud implementations, production cloud operations, and Infrastructure as Code. 4+ years of practical public cloud experience, with AWS strongly preferred.

Hands-on experience administering, troubleshooting, and supporting AWS EKS/Kubernetes and containerized workloads in production environments. Strong knowledge of Infrastructure as Code and configuration management tools such as Terraform,Terragrunt, CloudFormation, and Ansible. Experience designing,maintaining, or supporting CI/CD pipelines such as GitLab CI, Jenkins, GitHub Actions, or similar.

Scripting experience with Bash, PowerShell, Python, or similar languages used for operational automation. Experience with common AWS services and cloud operations patterns, including IAM, VPC/networking concepts, EC2, load balancing, storage, backup/snapshot, and logging/monitoring services. Experience with observability and monitoring tools such as CloudWatch, Prometheus, Grafana, Splunk, or similar.

Experience with Git-based workflows, branching, pull requests, code review, and version control best practices. Experience supporting Windows and Linux operating systems in cloud-hosted environments. Working knowledge of AMI image creation and lifecycle processes.

Ability to write clear technical documentation, runbooks, implementation notes, and operational standards. Strong technical, process, and problem-solvingproficiencywith the ability to work independently on complex operational issues. Excellent communication and collaboration skills, including the ability to partner with engineers, Cloud Architects, Security, Product, Business Management, and other stakeholders.

Preferred Qualifications: AWS Certified Solutions Architect,SysOpsAdministrator, DevOps Engineer, Kubernetes certification, or similar certification. Experience working with Product and Business Management teams. Experience working in an entrepreneurial, fast-moving technology environment.

Experience with Agile/Scrum delivery practices and sprint-based work management. Experience supporting compliance, audit evidence requests, change management, risk remediation, or operational governance activities. What you will be doing: Provision,operate, and improve AWS infrastructure using Terraform,Terragrunt, Ansible, CloudFormation, and approved automation patterns.

Administer and troubleshoot AWS EKS/Kubernetes environments, including cluster health, node group lifecycle, workloads, networking dependencies, and operational readiness. Develop andmaintainscripts, CI/CD workflows, and automation to reduce manual effort, improve repeatability, and strengthen production support. Support EC2, Windows, Linux, AMI image creation, patching coordination, and other infrastructure lifecycle activities withinCloudOpsstandards.

Improve observability by strengthening dashboards, alerts, logs, metrics, and runbooks for production services. Participate in the on-call rotation, incident response, escalations, and post-incident improvement activities for cloud infrastructure and platform services. Monitor and manage ServiceNow andJira workthroughout sprint cycles, including operational tasks, change records, incidents, requests, and project deliverables.

Participate in daily standups and status check-ins, provide clear updates, andidentifyrisks, blockers, and dependencies early. Read and understand system, functional, security, and operational

; report gaps to Technical Leads, Cloud Architects, and stakeholders. Write technical specifications, implementation notes, operational documentation, and runbooks that enable repeatable support and knowledge sharing. Consult with Cloud Architects and business partners to confirm scope, effort, testing plans, implementation approach, and operational handoff.

Accuratelyscopeproject time and