The Podcast Consultant | Account Manager (Full-Time Contract)

The Podcast Consultant

Anywhere in the Worldअनुबंधरिमोट

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Headquarters: United States URL: https://thepodcastconsultant.com/ The Podcast Consultant (TPC) is a premium podcast production agency helping high-performing clients launch and grow world-class shows
We're growing fast, our model is evolving, and we're building the systems and team to match
The Account Manager is the single point of contact for their assigned clients at TPC
You own the relationship
That means managing communication, driving strategy conversations, keeping production on track, and making sure every client feels like they have a trusted partner in their corner
This is a relationship ownership role inside a company that's still building the playbook
This means you'll need to be someone who can execute with precision in one moment and navigate ambiguity in the next
If you thrive when the answer isn't always written down yet, this is the right seat
To apply, please fill out the form below by Friday July 3rd at 11:59pm ET
We will be in touch if we think it's a good fit
Role Type : Full-Time, Contract Location : Remote with fluency in English and ability to work in a U.S. timezone Reports to : Director of Operations Salary: $50,000-60,000 --------------------------------------------------------------------------------------------- What You'll Own Client Relationships You are the primary point of contact for your assigned clients
You onboard new clients, set expectations, run monthly strategy calls, and maintain communication every week an episode goes live
You make clients feel like partners, not just customers getting a service
Production Liaison You sit between clients and the production team, translating concerns in both directions
When clients have production issues, you route them to the production team and maintain communication with the client
When production flags a submission error, you reach the client with specific, actionable guidance
Account Health Monitoring You track and flag at-risk situations before they become churn, whether it's missed episodes, late payments, complaints, or just a gut feeling that something's off
You submit a weekly KPI report to leadership covering active clients, at-risk accounts, touchpoint recency, and monthly call completion
Documentation Every touchpoint, concern, call, and incident is documented
You keep every client record current, updating lifecycle status, follow-up dates, production flags, meeting notes, and anything else that matters
What Success Looks Like Every assigned client has been touched within the last 15 days
Monthly strategy calls happen every month
Production errors are caught, communicated, and resolved
At-risk situations are identified and escalated before leadership has to ask about them
The CRM is a living, accurate record
Clients know your name, trust your judgment, and feel well-served
What We're Looking For Non-Negotiables 2+ years in account management, client success, business development, or a client-facing role
Exceptional written and verbal communication
You write clearly, you follow up, and you don't let things fall through the cracks
Highly organized and self-directed
You manage your own calendar, your own follow-ups, and your own accountability without being managed
Comfortable with ambiguity
You'll be handed a playbook, but you'll also help refine it
Strongly Preferred Experience in a startup, agency, or high-growth environment where you had to build your own cadence rather than inherit one
Familiarity with ClickUp, similar tools, or willingness to learn
Interest in podcasting, media, or content production
You don't need to be an expert, but genuine curiosity matters
To apply: https://weworkremotely.com/remote-jobs/the-podcast-consultant-the-podcast-consultant-account-manager-full-time-contract

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