Sales Manager (Online Learning Platform for Engineers)

• This is a remote position
• We’re seeking a hands-on Sales Manager to lead our sales team, optimize processes, and scale revenue for our online learning platform targeting engineers
• You’ll manage a team of sales agents, social media moderators, and customer support agents, oversee CRM automation, enforce performance KPIs, and drive customer retention
• This role is critical to transforming our newly designed sales systems into measurable results
• Location: Cairo, Egypt (Remote) Employment Type: Full-Time Reports To: CEO/Founder

Responsibilities

• Sales Strategy & Execution: Implement and refine the lead-to-payment workflow for Egyptian and international markets
• Monitor SLAs (e.g., 15-minute WhatsApp response time, 24-hour offline payment confirmation)
• Design promotions/upgrade campaigns to boost conversions
• Team Leadership: Manage and mentor inbound/outbound sales agents and supervisor
• Conduct weekly performance reviews using GoHighLevel dashboards
• Enforce bonus/penalty structures and drive accountability
• CRM & Process Optimization: Own GoHighLevel CRM setup, including automations, tags, and reporting
• Troubleshoot payment reconciliation (offline/online) and call tracking
• Identify bottlenecks in the sales funnel and implement fixes
• Customer Success & Retention: Oversee post-purchase onboarding (WhatsApp workflows, Facebook Group engagement)
• Reduce churn through recovery campaigns and satisfaction surveys
• Collaborate with instructors to align course updates with customer feedback
• Compliance & Training: Ensure adherence to data security policies and payment gateway compliance
• Train the team on objection handling, CRM usage, and ethical sales practices

Requirements

• Qualifications: Experience: 5+ years in sales management, preferably in EdTech, SaaS, or B2C education
• Proven track record of scaling sales teams (10–20% MoM growth)
• Experience with CRM tools (GoHighLevel or similar) and payment gateways (Stripe, paymob, paytabs)
• Skills: Process Builder: Ability to design and enforce workflows (lead management, follow-ups)
• Data-Driven: Expertise in setting KPIs, analyzing conversion funnels, and A/B testing
• Tech-Savvy: Comfortable with automations (WhatsApp API, email sequences)
• Leadership: Strong coaching skills to motivate hybrid/remote teams
• Language: Fluent in Arabic and English (written and spoken)
• Personality Traits: Proactive: Anticipates issues (e.g., payment delays, churn risks) and acts swiftly
• Detail-oriented: Ensures 100% CRM hygiene (logged calls, receipts)
• Customer-Centric: Balances sales targets with learner success
• What Makes This Role Unique: Build processes from the ground up using cutting-edge tools (GoHighLevel, or similar)
• Impact engineers’ careers globally by scaling a niche learning platform
• Flexible culture with a focus on results over micromanagement

Benefits

• Base Salary: Market-aligned salary based on experience and qualifications
• Performance Bonuses: Generous performance-based bonus structure tied to achieving sales targets and KPIs
• Paid Sick Leave: Paid time off for health-related issues
• Leadership Opportunities: Regular opportunities to grow into senior leadership roles as the company expands
• Flexible Work Hours: Adaptable schedule to support a healthy work-life balance
• Generous Time Off: Paid annual leave
• Paid holidays
• Cutting-Edge Technology: Access to top-notch sales tools, CRM platforms (GoHighLevel), and other resources to maximize efficiency
• Originally posted on Himalayas