Cleaning Operations Coordinator

• Headquarters: Argentina URL: https://stayd.co Cleaning Operations Coordinator Haven Full-time | Remote — LATAM Department : Housekeeping & Field Ops Schedule : Monday–Friday, 8:00am–5:00pm ET | Occasional weekend coverage as needed Reports to : COO, Cleaning Compensation : USD $1,200–$1,500 / month depending on experience
• About the brand Haven manages cabins and mountain homes in the Great Smoky Mountains and around Knoxville, Tennessee
• Steep driveways, hot tubs, wood stoves, and a season that swings from quiet weeks to a full house every weekend
• It is a market where property care is guest experience: a cold hot tub is a ruined anniversary, and a turnover that runs late is a family waiting in the driveway
• The role You are the person who makes sure every cabin is guest-ready before the next family arrives
• You are the main communication point between Haven operations and our Tendwell cleaning teams
• Your day starts with the departures, arrivals and cleaning schedule, and from there you follow up with cleaners on progress and ETAs, clear whatever is blocking a turn, coordinate re-cleans and supply fixes, and confirm each home is ready before a same-day check-in
• When a guest checks out late, you work out what it does to the cleaning schedule and tell operations what timing is realistic
• It is a role for someone who is highly responsive and calm under same-day pressure
• Asking for an update is not the same as getting the home ready
• If a turn is yours, you own it until it is confirmed complete
• Where you sit You sit in Housekeeping & Field Ops and work every day with Tendwell cleaners and Haven’s operations team
• This is not a role where you are handed a queue and left alone
• This role is remote and based in LATAM, covering U.S
• Eastern Time working hours
• Because Stayd runs shared systems across every brand, a process you improve here tends to end up running in six other markets, which is the closest thing we have to a promotion path
• What you’ll own Follow up with cleaners on turn status, ETAs and anything blocking completion
• Coordinate re-cleans, missed items and supply fixes
• Confirm guest-ready status for every same-day arrival
• Assess how late checkouts affect the cleaning schedule and communicate realistic timelines
• Relay delays, updates and completion details to Haven operations, escalating urgent issues promptly
• Collect and post completion evidence, including photos where required
• Keep communication with cleaners, internal teams and stakeholders clear and organized
• Spot recurring issues and help improve cleaning workflows and SOPs
• What you bring Experience in short-term rentals, hospitality, housekeeping coordination or field operations is strongly preferred
• High responsiveness and the ability to manage urgent, same-day issues without losing track of the rest
• Strong attention to detail
• Comfort following up with field teams, again and again, until the job is done
• Clear written English for communication with cleaners and the operations team
• Availability to work U.S
• Eastern Time hours, plus occasional weekend coverage
• Reliable internet and a quiet place to work
• Compensation &

Benefits

• $1,200–$1,500/month, depending on experience
• Fully remote, with flexible scheduling within U.S. time-zone overlap
• A path to grow into a broader operations leadership role across the portfolio