The Podcast Consultant | Account Manager (Full-Time Contract)
The Podcast Consultant
Anywhere in the WorldContractRemote
About the role
- Headquarters: United States URL: https://thepodcastconsultant.com/ The Podcast Consultant (TPC) is a premium podcast production agency helping high-performing clients launch and grow world-class shows
- We're growing fast, our model is evolving, and we're building the systems and team to match
- The Account Manager is the single point of contact for their assigned clients at TPC
- You own the relationship
- That means managing communication, driving strategy conversations, keeping production on track, and making sure every client feels like they have a trusted partner in their corner
- This is a relationship ownership role inside a company that's still building the playbook
- This means you'll need to be someone who can execute with precision in one moment and navigate ambiguity in the next
- If you thrive when the answer isn't always written down yet, this is the right seat
- To apply, please fill out the form below by Friday July 3rd at 11:59pm ET
- We will be in touch if we think it's a good fit
- Role Type : Full-Time, Contract Location : Remote with fluency in English and ability to work in a U.S. timezone Reports to : Director of Operations Salary: $50,000-60,000 --------------------------------------------------------------------------------------------- What You'll Own Client Relationships You are the primary point of contact for your assigned clients
- You onboard new clients, set expectations, run monthly strategy calls, and maintain communication every week an episode goes live
- You make clients feel like partners, not just customers getting a service
- Production Liaison You sit between clients and the production team, translating concerns in both directions
- When clients have production issues, you route them to the production team and maintain communication with the client
- When production flags a submission error, you reach the client with specific, actionable guidance
- Account Health Monitoring You track and flag at-risk situations before they become churn, whether it's missed episodes, late payments, complaints, or just a gut feeling that something's off
- You submit a weekly KPI report to leadership covering active clients, at-risk accounts, touchpoint recency, and monthly call completion
- Documentation Every touchpoint, concern, call, and incident is documented
- You keep every client record current, updating lifecycle status, follow-up dates, production flags, meeting notes, and anything else that matters
- What Success Looks Like Every assigned client has been touched within the last 15 days
- Monthly strategy calls happen every month
- Production errors are caught, communicated, and resolved
- At-risk situations are identified and escalated before leadership has to ask about them
- The CRM is a living, accurate record
- Clients know your name, trust your judgment, and feel well-served
- What We're Looking For Non-Negotiables 2+ years in account management, client success, business development, or a client-facing role
- Exceptional written and verbal communication
- You write clearly, you follow up, and you don't let things fall through the cracks
- Highly organized and self-directed
- You manage your own calendar, your own follow-ups, and your own accountability without being managed
- Comfortable with ambiguity
- You'll be handed a playbook, but you'll also help refine it
- Strongly Preferred Experience in a startup, agency, or high-growth environment where you had to build your own cadence rather than inherit one
- Familiarity with ClickUp, similar tools, or willingness to learn
- Interest in podcasting, media, or content production
- You don't need to be an expert, but genuine curiosity matters
- To apply: https://weworkremotely.com/remote-jobs/the-podcast-consultant-the-podcast-consultant-account-manager-full-time-contract
Required skills
Customer Support
english_language
driving