Team Lead - Internal Candidates Only

• Two Opportunities!
• We have two Team Lead openings — one in Property Claims and one in General Liability
• The shared

responsibilities

• , qualifications, and expectations are outlined below
• Role-specific details for each position are at the bottom of this posting
• When you apply, please indicate which role you are interested in
• Opening 1 – Ryze Property Claims Team Lead Opening 2 - Certus General Liability Claims Team Lead About the Role Both Team Lead openings are working lead roles — you carry an active claim portfolio while providing day-to-day guidance, oversight, and mentorship to the team around you
• You are the first point of escalation for complex coverage and claim handling questions, and a direct extension of Claims Manager and Director-level leadership
• The right person for either role is a seasoned adjuster who is ready to take on real leadership responsibility without stepping away from the work
• If you have been the person your teammates come to when things get complicated, this is your next step
• What You'll Do Claim Handling Manage an active portfolio of claims from report to resolution, consistent with client guidelines and company direction
• Examine policies and records to determine coverage and document positions clearly
• Conduct thorough investigations per claim handling guidelines and best practices
• Estimate costs, prepare reports of findings, and negotiate settlements
• Respond to all communications — emails, voicemails, client forms — within required timeframes
• Assist with escalations and reassignments across the team as directed
• Team Leadership and Coaching Serve as the first point of escalation for team members on complex coverage, liability, and negotiation questions
• Review team work product for quality, accuracy, and consistency with client and company standards
• Provide day-to-day mentorship and coaching to adjusters on your team
• Identify skill gaps and partner with management and training to address them
• Support onboarding of new team members through file reviews and real-time guidance
• Monitor workloads and flag capacity or quality concerns to management proactively
• Model the standards of professionalism, production, and client service expected across the team
• Reporting and Communication Provide ongoing feedback to management on team performance, file status, and emerging issues
• Assist management with client reporting and communication as needed
• Contribute to continuous improvement at the process and procedure level
• What We're Looking For Required for both roles: Active adjuster license in applicable states
• Strong written and verbal communication skills, including policy interpretation
• Sound decision-making and ability to work independently
• Analytical and proactive approach to claim handling
• Proficient in MS Office: Word, Excel, and Outlook
• Experience mentoring, coaching, or informally leading other adjusters
• Preferred for both roles: Prior formal lead, senior, or supervisory experience in a claims environment
• Previous TPA experience strongly preferred
• Familiarity with multi-carrier environments and varying client guidelines
• Ability to speak Spanish a plus
• What Success Looks Like Your own portfolio closes on time and meets quality standards consistently
• Team members have a reliable resource for hard questions and leave those conversations with a clear path forward
• Escalations to management are well-framed, documented, and come with a recommendation
• Adjusters on your team improve measurably under your guidance
• Client and carrier feedback reflects the professionalism and responsiveness RYZE is known for
• ROLE-SPECIFIC DETAILS Opening 1: Property Claims Team Lead The Property Claims Team Lead manages a portfolio of daily property claims while leading a team of Desk Adjusters
• This role sits one level above Desk Adjuster II and is the natural next step for a high-performing property adjuster ready to take on leadership responsibility
• Additional

requirements

• for this role: 7+ years of property claim handling experience, with demonstrated senior-level performance
• Xactimate proficiency required
• Prior experience as a Desk Adjuster II or equivalent senior individual contributor role
• What makes this role distinct: Property-focused claim portfolio — daily losses from report to resolution
• High production environment with statutory timeframe accountability
• Xactimate-driven estimating and settlement negotiation
• Opening 2: General Liability Claims Team Lead The General Liability Claims Team Lead manages a portfolio of third-party Bodily Injury and Property Damage claims — litigated and non-litigated — while leading a team of GL Claims Examiners
• This role requires deep knowledge of coverage, liability evaluation, and litigation management across a GL book of business
• Additional requirements for this role: 5 to 7 years of General Liability claims handling experience, including Bodily Injury and Property Damage
• 1 to 2 years of team management or leadership experience
• Experience with both litigated and non-litigated claims
• Mediation and settlement negotiation experience
• Experience collaborating with defense counsel on litigated matters
• What makes this role distinct: GL-focused claim portfolio — third-party BI and PD, litigated and non-litigated
• Direct coordination with defense counsel on complex and litigated matters
• Mediation attendance and settlement authority on high-exposure files
• Carrier compliance and reporting cadence responsibilities
• Originally posted on Himalayas