Property Management Coordinator

Property Management Coordinator – Self-Storage Operations & Tenant Support | Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago , one of our clients is hiring a highly organized and detail-oriented Property Management Coordinator to support the day-to-day operations of a growing self-storage portfolio . This role serves as the operational backbone of the business, ensuring customer inquiries, rentals, billing issues, delinquency management, move-ins, move-outs, and administrative processes are handled accurately and efficiently.

You’ll work closely with leadership and onsite teams to keep property management systems organized, customers supported, records accurate, and operational processes moving smoothly. If you’re proactive, customer-focused, process-driven, and comfortable managing multiple

independently, this role is a strong fit. What You’ll Own Customer Service & Tenant Support Manage customer inquiries through phone, email, and messaging platforms Assist customers with: Reservations Rentals Move-ins and move-outs Billing questions Gate access issues Lease-related inquiries Maintain accurate customer records, notes, and communication history Resolve customer concerns professionally and escalate issues when necessary Ensure a positive customer experience throughout the rental lifecycle Maintain timely and professional communication with tenants Property Management Operations Process new rentals and lease documentation Coordinate move-in and move-out activities Monitor unit occupancy and rental activity Maintain accurate records across property management systems Support daily operational tasks to ensure facilities run smoothly Coordinate outstanding operational needs with leadership and onsite teams Delinquency & Payment Management Monitor delinquent accounts and outstanding balances Send payment reminders, notices, and follow-up communications according to company policies Assist customers with billing questions and payment-related concerns Escalate delinquent accounts when required Maintain accurate documentation of collection efforts and account status Ensure delinquency follow-ups are completed consistently and on time Administrative Coordination Maintain organized records within property management systems Coordinate with local teams when physical site support is required Keep customer records, lease files, and supporting documentation accurate and current Track outstanding tasks and ensure timely follow-up Support leadership with operational and administrative projects Maintain clear communication across internal teams Systems, SOPs & Process Improvement Create, document, and improve Standard Operating Procedures (SOPs) Develop and maintain workflows for: Lead management Rentals Move-ins Move-outs Delinquency management Customer communication Reporting Escalations Identify process improvements that increase operational efficiency and customer satisfaction Help maintain consistent processes across all locations Reduce operational gaps through clear documentation and structured workflows Reporting & Operational Communication Prepare regular reports covering: Occupancy Leads Delinquency Customer issues Operational performance Track unresolved issues and recommend solutions Provide leadership with updates on operational trends Identify opportunities for process and service improvements Maintain clear communication between leadership and internal teams

Native-level English communication skills , both written and verbal Strong customer service experience Typing speed of at least 60 WPM Strong phone, email, and written communication skills Proficiency with Google Workspace , including: Gmail Google Drive Google Docs Google Sheets Strong organizational and administrative skills Ability to manage multiple open tasks and priorities simultaneously Experience working remotely in a professional environment Reliable internet connection and dedicated workspace Strong attention to detail and problem-solving abilities Ability to work independently with consistent follow-through Availability during U.S. business hours Nice to Have Property management experience Self-storage industry experience Leasing or tenant management experience Administrative operations experience Experience using AppFolio Experience using Easy Storage Solutions Experience creating or improving operational processes and SOPs Experience managing billing inquiries and delinquency workflows Tools & Platforms AppFolio | Easy Storage Solutions | Google Workspace | Gmail | Google Drive | Google Docs | Google Sheets | Property Management Systems What Makes You a Strong Fit You’ll likely thrive in this role if you: Are highly organized and process-driven Have a strong customer service mindset Communicate confidently and professionally Can manage multiple priorities without losing track of details Proactively follow up instead of waiting for reminders Work effectively without constant supervision Enjoy building systems and improving operational processes Maintain accurate records and documentation Are reliable, professional, and solution-oriented Take ownership of tasks from assignment through completion What a Typical Day Looks Like Your day may start by reviewing new customer inquiries, upcoming rentals, outstanding move-ins or move-outs, and delinquent accounts requiring follow-up. Throughout the day, you’ll respond to customers, process rentals, update lease documentation, coordinate with onsite teams, send payment reminders, and maintain accurate property management records. You’ll also review operational reports and outstanding issues, update SOPs, improve workflows, and support leadership with administrative and operational priorities.

In short: you keep operations organized, customers supported, and property management systems running efficiently. Key Metrics for Success Customer response and resolution times Occupancy and rental processing accu