Direct Contract - Client Management

Job Summary The role holder will be responsible for ensuring the effective functioning of Key Control Self-Assessment (KCSA) and Control Standard Test (CST) processes. They will perform credit fulfilment activities, including discharge of security documentation, monitoring of collateral values, and tracking dated credit and security documents in line with agreed timelines and standards. The role will also involve preparing ASTAR (Account Subject to Additional Review) reports and managing daily excess and past due monitoring and reporting.

The individual will be expected to carry out custodial functions in accordance with Group Standards. In addition, they will generate relevant reports and provide necessary information to support audit and regulatory

. This is a contractual position and the contract will be valid till 6 months from the date of joining.

Strategy Enablement Standards • Champion consistent application of Department Operating Instructions (DOIs) and standard work across the Client Management teams • Support and contribute to a consultative, collaborative, and risk-based approach towards addressing identified risk issues • Support the development of a local culture of open and transparent engagement with auditors and regulators across the Client Management teams • Enhance Client Management knowledge and embed risk management, governance, and reporting best practices • Facilitate a “zero operational loss” and “first time right” culture by servicing as a subject matter expert in areas of responsibility Business • Support regulatory and audit requests pertaining to Client Management areas of responsibility • Maintain good working relationships with the various Business Units, Finance, Risk, Technology, and Operations community • Undertake ad-hoc duties and when delegated by Line Manager and Country Client Management Head Processes • Perform relevant credit fulfilment activities including discharge of security documentation, monitoring of collateral values, monitoring of dated credit and security documents, etc. on time and to agreed standards • Ensure proper working of Key Control Self-Assessment (KCSA) / Control Standard Test (CST) process- all KCSAs/CSTs must be conducted following the relevant guidelines and completed within the deadlines • Lodge CST exceptions in EORP system; ensure relevant stakeholders and committees are informed and clear plans of action to address CSTs exceptions are in place • Ensure CST scores are maintained within thresholds. Ensure rework is closely monitored and controlled. Conduct monthly rework forums to discuss repeat themes and arrive at corrective actions involving Client Management. • Preparation of ASTAR (Account Subject to Additional Review) report • Preparation of the Credit Issues Committee (CIC) pack, managing invites and minutes • Daily excess and past due monitoring and reporting • Generation of relevant reports and requirements to meet audit and regulatory requests, ensuring submissions are made on a timely basis and the integrity of information used for reporting purposes • Generate daily, fortnightly, monthly reports as required for Senior Management • Work with second line functions (e.g.

Financial Crime Compliance Assurance teams) to manage second line reviews, queries, and escalations • Discharge of custodial functions as per Group Standards • Check and process lodgment / withdrawal in Collateral Management System (CMS) • Ensure CMS reports are downloaded and actioned based on the laid down process • Maintain a record of temporary withdrawal security documentation and monitor if status of the security documentation is still outstanding for more than 6 months on a monthly basis • Discharge of Key Holders Responsibilities as per Group Policies • Ensure arrangement is made to change combination of the vault keys semi-annually • Ensure the rolling of vault keys within semi-annual basis and ensure safe keeping of spare keys in Standard Chartered Bank Branch • Safe keep the security documentation in Fire Proof Vaults and with Cisco • Scan securing documents in shared drive People & Talent • Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank • Develop and implement a personal learning plan with team manager, to attain necessary competencies • Successfully complete milestones as laid out in implemented personal learning plan Risk Management • Support the development of a compliance culture, undertake compliance monitoring through the Operational Risk Framework, proactively advise management on compliance issues • Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of Operational Risk within the Unit. • Ensure all activities are done in line with the laid down Departmental Operating Instructions (DOI) / Roles & Responsibilities and other procedures that are rolled out from time to time. any deviation (if any) to appropriate authorities and obtain proper dispensations • Ensure all internal policies and procedures are implemented with the group policies, local legal and regularity guidelines Governance • Ensure that filing of security documentation / obsolete documentation / all maintenances / instructions on own portfolio are in good manner and easy to retrieve if required • Ensure that there is effective MIS in place to monitor performance of countries include Key Risk Indicators and that these reports are analysed and actions initiated where necessary Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulatio