Advertisement
JobsNepal
Sign up
← Back to jobs

Account Manager (APAC)

Respond.io

MalaysiaFull timeRemoteApply by Nov 7, 2026

About the role

  • Location: Remote - APAC Role: Account Manager Department: Sales About Respond.io Founded in Hong Kong in early 2017, is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place
  • Trusted by businesses in over 127 countries and recognized by G2 and SME100, enables fast-growing companies around the world to capture, convert, and retain customers at scale
  • We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture
  • Join us, and be part of a team that is shaping the future of customer conversation management!
  • Our Culture At , we move fast, work smart, and always keep our customers at the heart of what we do
  • Here's what we stand for: Solve Customer Problems: Every effort must solve real customer pain points
  • No guesswork—just real feedback and clear value!
  • The 80/20 Rule: We focus on 20% of actions that create 80% of the value
  • Simple is powerful—it gets us moving fast
  • 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy
  • Perfect plans can wait—clear goals come first
  • Be Direct: We give honest feedback, and tackle problems head-on
  • Clarity moves us forward!
  • Own It and Support Each Other: We step up, help out, and drive outcomes—together
  • Build Human Connections: Work is better when we trust, care, and celebrate wins together
  • We're a team!
  • Role Description We're hiring our Founding Account Manager for APAC to build 's Account Management function from the ground up
  • This is a Day 0 role
  • There is no existing playbook, no fixed KPIs, and no template to follow
  • You will work directly with the Head of Department to design how we engage, retain, and grow our self-service customers and small key accounts across the region
  • You will spend roughly 70% of your time on our self-service cohort — customers who today have never spoken to a human at — and 30% on a small portfolio of high-potential key accounts
  • Your job is to move the self-service base from "unmanaged" to "observed and engaged", run monthly engagement experiments, and surface what actually drives retention and expansion in your region
  • You will succeed in this role if you are energized by ambiguity, comfortable making decisions with incomplete information, and excited to be part of a small founding team building something from scratch
  • The role WhatsApp is how business gets done in APAC, and APAC is one of our fastest-growing regions
  • A big share of our customers bought Respond without ever talking to a human
  • This changes with you
  • Your goal will be to work with our customers to help them expand, retain, and get more value from the platform through onboarding and best practices
  • This is a one-to-many role where you will learn how to make an impact at scale
  • This is an early-stage role
  • The Account Management function is young: we have a first version of the playbook and early results, but APAC is untouched
  • You’ll be the first AM in the region, working directly with the executive team, with real room to shape how the playbook evolves as it scales globally
  • This is a commercial role
  • You grow revenue from existing customers and stop revenue from leaving
  • If you want to own a number and build the machine others will later operate, keep reading
  • What you’ll do Grow the base Own expansion revenue: usage growth, plan upgrades, monthly-to-annual conversions, multi-location rollouts
  • Find adoption opportunities - help our customers deploy best practices, use AI agents, more platform features
  • Work from usage and billing signals, because that is where expansion actually converts
  • Run activation rescue on accounts that bought but never fully deployed
  • Defend the base Spot at-risk behavior early and intervene before the cancellation, not after
  • Analyze every cancellation: find the root cause, document it, and share it with product and revenue leadership
  • Stabilize high-potential accounts that currently have no dedicated point of contact
  • Log every account touch from day one
  • We measure AM impact with data, and your results will be provable, not anecdotal
  • What we’re looking for 2+ years in B2B SaaS AM, CS, or Sales where you held a revenue, expansion, or retention number
  • Managed a portfolio of 50–100 accounts and know how to focus on the ones that matter most
  • Fluent English and Spanish; Portuguese a strong plus
  • Deep familiarity with APAC business culture and the role WhatsApp plays in it
  • Data-driven by default; fixes broken things without being asked; comfortable operating where the playbook is still being written
  • Comfortable working regional coverage hours
  • What’s in it for you Founding role with direct exposure to the executive team and real influence over the function’s design
  • Clear growth path: build the APAC playbook and have a team built around you
  • Base plus variable tied to expansion revenue and retention performance
  • The ownership of an early-stage role, backed by a profitable and well-funded company
  • Flexible, remote-friendly environment built for sustainable performance
  • Originally posted on Himalayas

Required skills

Account Management
Sales
Customer Success
B2B SaaS Sales
Customer Retention
APAC Sales Manager
Sales Account Manager
Account Manager
english_language
sales
Advertisement